Read the following case, it specifies the failures and the solutions found. According to your criteria and based on the KAIZEN philosophy, make an ISHIKAWA diagram where you explain how you got from the identification of the problems to the described results. Brenntag, with 36 years in the Ecuadorian market, the company manages the large flows of products coming from important chemical manufacturers and transforming them into a flow of goods and adapted to the particular needs of the market. PROJECT: Reduction of waiting times for carriers during the dispatch process. - Opportunity for improvement:| Due to the informality of the Agricultural business, which responds to climatic factors, it is not possible to adequately plan daily production, resulting in unproductive times that affect customer satisfaction. - The result: The project started with a dispatch time indicator out of control limits of 52%, implementing Six Sigma tools throughout the process was achieved in addition to reducing the percentage to 38%, improving delivery time by 11 minutes with respect to the initial standard