Read the following case study and answer the questions from 11 (a) to 11 (e):

Carol has recently joined Royal Mission hospital as the finance manager. Royal Mission is a reputed and well-known hospital brand. One of Carol's challenges as finance manager is to introduce standard documents and procedures in the finance department.

While reviewing current processes, Carol discovers that Monty, the accounts receivable

Officer, writes an individual letter for each customer demand. When she questions Monty, he explains that this allows him to check the data for each customer and to personalise the letter. Since there are relatively few aged accounts, he is happy with his process.

Carol meets with the IT manager, Lucky. She discovers that Lucky can create an aged account report that lists all customer details and transaction information. This report is extracted from the sales database and is output to a Microsoft Excel file.

a.What risks are associated with Monty's approach? Mention any three (3) risks.

b.What approach would you recommend to Carol? What software functions would be used to implement the approach?

c.What internal and external resources might Carol consult when developing the new document templates? Describe how she might use these resources.

d.Suggest a strategy for training Monty in using the new document templates? list any three benefits of using software to develop new document to convince Monty for training

e.How should Carol monitor the use of the templates on an ongoing basis? List two points.