Read the following extract and then answer the question below. Mr. Morgan Bontsi has just graduated with a Bachelor of Accounting from the University of Botswana. He was very happy when he received a letter from Xerox Accounting Firm inviting him for an interview. Before he started off for the interview for the post of Sales Trainee Officer, Morgan checked himself once again in the mirror and was satisfied with his appearance: dreadlocks; both ears dangling with beautiful earrings; and an expensive label T-shirt. As Morgan was being ushered in through the doorway into the interview room, his cell phone rang. He took it out quickly, mumbled a few words, and put it back into his pocket. As he was shown to his seat one of the panelists continued paging through a journal. Just before he settled down, a member of the panel greeted Morgan and asked if he traveled well. “Oh, yeah, it was a nice journey; and I arrived here in good time”. “So you didn’t find it difficult to locate our office?” 

“Actually I was almost late because the car I was traveling in had a breakdown and we had to push it to a garage”. DEGREE Assignment July-December BCA 711 Communication for Academic Purpose ©BOU 2022

“Young fella, can you pass the originals of your certificates?” asked the chairperson of the panel. “It is our policy to…” At the mention of this Morgan looked dejected and said in a shaky voice, ‘I…forgot them”. The chairperson continued, “It is our policy to examine the originals of your documents during the interview. Okay, never mind, let’s continue”. After this, more questions were asked and Morgan answered them reasonably well. “And how much do you expect to be paid if you are hired here?” the only female on the panel asked. “Emm, well, er, any amount. Yes, any amount will do”. As the members continue to scribble on their notepads, one of them asked, ‘Now, what question do you have for us? Anything you are not clear with?’ “Nope,” replied Morgan, shaking his head. The chairperson stood up, offered a handshake to him and said, “Thank you for coming, Mr. Morgan Bontsi. You will hear from us after a week. Meanwhile, have a safe journey”. 

(a) Evaluate the barriers of communication reflected in the interview above. 

(b) Suggest how each of the barriers in (a) can affect the results of the interview. 

how do the below barriers apply to the extract;

Physical Barriers

Semantic Barriers

System Design Barriers

Attitudinal Barriers

Stereotyping Barriers

Physiological Barriers

Psychological Barriers

Emotional Barriers

Answer rating: 100% (QA)

a The aforementioned interview highlights several difficulties with communicating across cultures To begin there is the issue of communication The usage of filler words like hmm and er in Morgan Bonts... View the full answer