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My name is Michael Boyle and I am one of the owners and founders of Mike Boyle's Strength and Conditioning in Woburn, North Andover and Haverhill, Massachusetts. Basically, I have been doing this for 33 years. I started out with the idea that I was going to be an athletic trainer, went to Boston University for about 6 months as an athletic trainer and then realized that that wasn't what I wanted to do and that I was going to do strength and conditioning so I resigned my full-time paid position and started volunteering and I was basically a volunteer strength coach and a bartender for the better part of 6 or 7 years and then gradually started shifting, a little more strength and conditioning, a little less bartending and then eventually a point where I didn't need to bar tend anymore. But the big thing is, I'm not going to say it because now I got you here, getting on the scale every week and realizing that, okay, I've got to get that proper tool. So we probably have three relatively distinct customers, let's say. We've got an adult customer who's training in a small group. We've got an adult customer who's training one on one and then we've got a young athlete customer. That's really the vast majority. Your professional athlete sort of morph between the two over time because they start out as that young filet mignon guy or girl when they're 18, 19, 20, 21 but suddenly we've had some that now are in their late 30s and some even into their early 40s and now they're much more like our older adult client. I always say with some of our older professional athletes we just want to get you back and make money again, go back, get paid another year. I tell our coaches all the time that we're in the life changing business, we're not in the strength and conditioning business. We're not in the personal training business. We have the capacity. We probably have greater capacity than your doctor does to change your life. I don't hire the narcissist. I always say your clothes should fit. They shouldn't look like you bought them from your little brother or your little sister and you really should care about the people that you're training. If you don't care that they're getting better than you're in the wrong field.

Five each side, step forward, step to the side, open up those hips. I think that's one of the biggest thing as personal trainer is that you really need to have that connection and you create a friendship. It's more than just like, you know, a piece of paper. All right, write down your three goals, let's go. We get to that point after a while when they feel comfortable with you and they trust you and then we go from there. It's like all right, what are you working for, because everyone has a why. My name is Ana Tocco, I'm a strength coach and personal trainer here at Mike Boyle's Strength and Conditioning and I am the nutrition and wellness coordinator as well. Where do I struggle? I think probably sometimes my own discipline. Like, I think that's why sometimes I hold account other people so much because sometimes I need that accountability on me.

I'd like to describe my style as a chameleon because I have to change in order to adhere to many different walks of life. I train high school students as well as moms, dads, seniors. So I like to adapt based on the client that I'm working with. For the most part I like to be high energy. I like to, you know, I'm a results driven trainer, coach, so I like to make sure I give people, I kind of meet their mood where they are. I kind of want to see what kind of mood people are in that day and then I'm going to kind of adapt and give them a workout that kind of will either help make their day better or calm them down if they're having a rough day or whatever it may be. My name is Marco Sanchez, I'm a strength and conditioning coach and massage therapist at Mike Boyle's Strength and Conditioning.

1. Discussing how she works with personal training clients, Ana Tocco says, You need to really have that connection, and she also notes that she needs to understand the clients why. Which of the following is a key attribute for Ana to perform well at this aspect of her job?

a. Intelligence quotient

b. Relationship management ability

c. Experiential intelligence

d. Cultural intelligence

2. Early in his career, owner Mike Boyle wanted to be a college athletic trainer, but he quickly learned this job was not a good fit for him and he wanted to be a strength and conditioning coach instead. He was also willing to be a bartender for years while he built his personal training business. These events indicate that Mike: Check all that apply.

a. Has high kinesthetic intelligence

b. Has high self-awareness

c. Has high analytic intelligence

d. Has high self-regulation