TRANSCRIPT TO VIDEO:

[ Music ] >> [Background Music] I think my role as a motivator is I would say moderately important only because I'm trying to hire the right people and I think if I hire the right people then I become much more maybe like a good conductor at a symphony than an overseer on a, you know, on a farm. If I have people that I have to sort of scream and yell at I need to get new people. My name is Michael Boyle and I am one of the owners and founders of Mike Boyle's Strength and Conditioning in Woburn, North Andover, and Haverhill, Massachusetts. Eventually I think you do realize here there is sort of a burn rate or a churn rate. One of the things that we try to do is we try to meet with our employees and find out what their goals are and then I try really hard to help them achieve their goals and the only goal I really don't want is a place next door to mine. >> I think he keeps challenging us. Like, he keeps on, you know, being like, you know, look at this article. What do you guys think about this? And the fact that he's had so much experience in this field, I mean we trust him because we're like we know he's been there. He's done that. My name is Ana Tocco, I'm a strength coach and personal trainer here at Mike Boyle's Strength and Conditioning and I am the nutrition and wellness coordinator as well. You try to live up to the expectation so you just keep building on it, I guess. Yeah. >> What I think the biggest thing with any of them and with somebody like Ana is just giving them the opportunity to do what they do well. I mean with her, if you just give her a steady stream of people she's the natural people person. You'll watch her and you'll see it. I mean, she's doing what she's supposed to be doing and I think when you're doing what you're supposed to be doing you don't need a whole lot of motivation. You don't need me to facilitate because you're out there doing, you know. She's like me probably, she gets up every morning and never thinks oh my God, I've got to go to work. You get up and you think about the people that are going to be there and what you're going to do and how you're going to help them and in a lot of ways it takes care of itself. >> My name is Marco Sanchez. I'm a strength and conditioning coach and massage therapist at Mike Boyle's Strength and Conditioning. You know, I have a lot of pride working here. I think that Mike has done a really good job of building a reputation for this gym and his staff and himself. I don't want to say like the stardom but just in terms of the respect that we receive when we go to continuing education seminars and other places, you know, people in the industry who know who Mike is and they find out that we work for Mike, you know. They're very nice to us for the most part and everybody kind of wants to know about what we're doing in this building, like, what we do that separates us from everybody else.

QUESTIONS TO VIDEO:

Ana describes Mike this way: "He's got so much experience in this field-I mean, we trust him." Likewise, Marco talks about how much respect MBSC employees get in the industry because of Mike's reputation for expertise. Based on these facts, which of the following would result in an increase in personal or positional power for the indicated individual? Check all that apply. Marco: Marco's entire family are fitness fanatics, and his three brothers all work in the personal training industry. They share information about industry trends and would be happy to give him leads on other jobs if he were interested in changing employers. Ana: To her titles of Strength Coach, Personal Trainer, and Nutrition and Wellness Coordinator, Ana adds Operations Manager when Mike promotes her to this high-impact job that gives her access to all information about the organization. Marco: Mike gives a series of seminars on strength training to college athletic programs around the country, and Marco travels with him and co-presents the seminars. Ana: Ana writes a paper on the effects of humidity on individuals doing wind sprints for the Journal of Exercise Science and Fitness. Michael Boyle has asked you to help him conduct an organizational power audit of Mike Boyle's Strength and Conditioning. Many of MBSC's clients started going to this gym when they were young professional athletes and are now middle-aged, and someday they will be elderly. Proactively, Mike wants to extend the gym's client base to include elderly people who have been athletic throughout their lives and want to maintain a high level of fitness. He will need to make some changes to achieve this strategic objective. The two of you work together to complete the five steps of the audit process: 1. Identify the interdependencies. 2. Determine everyone's sources of power. 3. Analyze differences in goals, values, stakes, and working styles. 4. Analyze the broader context. 5. Periodically update the diagnosis. For each of the audit findings below, indicate which step of the process it relates to. Audit Finding Audit Process Step All the personal trainers send their clients to Marco for massage therapy. Marco is an extrovert who enjoys finding patterns in the facts, especially in how the latest research on sports medicine relates to his clients' needs, and he plans to work for MBSC for his entire career. Marco is fit, energetic, and articulate and colleagues and clients respect him as being highly committed to his work