Read the LEAN case study carefully and answer the questions below. You may work in groups of up to 4 students and upload a soft copy of your answers to the assignment link in Week 13. Only one member of the group should do this upload, but make sure all group member names and IDs are on the paper. Be sure to cite all references that you use that come from outside of the case. Make sure that anything not cited in your paper is your original work. The grade for the case will be based on the clarity (readability), coverage of the questions (you address each topic), and the depth of the analysis.

1. Discuss a particular business you know of (not related to the case) that you think would benefit most from the expert-driven approach to process improvement. Explain why you believe this to be the case compared to using the employee-centered approach. What will be the challenges in implementing the approach? 2. Discuss a particular business you know of (not related to the case) that you think would benefit most from the employee-centered approach to process improvement. Explain why you believe this to be the case compared to using the expert-driven approach. 3. For one of the examples of #1 or #2 above, what KPIs (key performance indicators) would you use to measure and track the performance of process improvement initiatives? Explain their importance. 4. Do you think introducing LEAN into a company whose operations are drastically altered at the moment due to COVID (e.g. CUD) would be a good idea? Explain your reasoning