Read the message, and answer the following questions.

Date: May 10

To: All Employees

From: Anne Leller

Manager, Classic Car Restoration Inc.

Subject: Three Shelby Mustangs

You all have to work overtime next week because we must have the three 1965 Shelby Mustangs ready for Bruce Willis, one of our best clients.

We have to make sure to use all original engine parts and to add a top-of-the-line clear coat on all three cars. Additionally, the client purchased the original radios for each car, so we have to install those too.

I apologize for any inconvenience, but, unfortunately, I am unwilling to make exceptions to this request.

What critique can Nick make of the body of the letter?

a) Provides no explanation

b) Reveals confidential reasons

c) Fails to reveal reader benefits

What error should Nick identify in the closing of the letter?

a) Makes a promise that might be difficult to keep

b) Uses flowery language

c) Offers good wishes