Read the mini$-$case study below.

$$The US Army is paying Walt Disney Inc. $$800,000$ in consultant fees to serve as a benchmark for its treatment of veterans. Walter Reed Army Medical Center has received unfavorable reviews from veterans frustrated by receiving the $$runaround$,$ not getting their questions answered, being constantly faced with an impersonal bureaucracy, and being cared for in a shabby, if not unhealthy, environment $($Vogel $2008).$ Disney will help Walter Reed Army Medical Center by sharing best practices regarding customer service. Walter Reed staff members hope they can put the $$care$$ back into $$healthcare$$ for the veterans$($Cellucci$,2019,$ p$.358-359).$

Then, answer the prompts below.

What common ground do you think Disney shares with Walter Reed?

How would you recommend that Walter Reed Army Medical Center evaluate the program$$s outcomes for the treatment of veterans?

Using the PDSA cycle, create a hypothetical continuous improvement plan that could be used by Walter Reed Army Medical Center. Be sure to address each phase of the PDSA cycle.