Read the passage below and answer the questions that follow

Headquartered in Denmark, the ISS group specialises in cleaning services.

It employs around $216,700$ employees spread across some $120$ companies and

$34$ countries. The group is organised around four major regional divisions:

Asia$/$Pacific$,$ Northern Europe, Western Europe and Southern and Eastern

Europe. Poul Andreassen, who was the key architect of this organisational

design, thought that the 'most profitable way to provide services is through

small stand$-$alone companies led by a local manager who is encouraged to

think of the business as his or her own. He intentionally erected a barrier

around the operational units which he called "the Chinese Wall" to keep out

top management ${?}^{\text{'}}.{?}^4$ The role of the corporate centre is to provide financial and

marketing expertise to the various countries.

a$)$ From the passage,

i$)$ Explain the type of business organization that ISS may be operating. Give reasons

for your answer.

$(4$ Marks$)$

ii$)$ Discuss THREE merits of using the type of business organization identified in $($i$)$

above.

$(6$ Marks$)$

b$)$ Illustrate the factors that ISS company should consider in selecting the distribution

channels for their products in Kenya.

$(6$ Marks$)$

c$)$ The business environment is dynamic in nature and influences almost every aspect of

business.

i$)$ Discuss the various environmental factors that ISS should take into account in

analysing their micro environment.

$(6$ Marks$)$

ii$)$ Analyse the external business environmental aspects that ISS may have to be

aware of in Kenya.