Read the presentation brief and mark the sentences true or false according to the information it contains. Presentation brief 2 Recently, complaints have been received from customers about the malfunctioning of our company's coffee machines. It has been decided that a representative of Express On! will give a presentation to leasing agents. The aim of this presentation is to restore confidence in the company's machines and service. It has been decided that the presentation will include an apology for the recent problems and a brief explanation of the background and cause of the problems, along with a breakdown of action taken to resolve them. Secondly, the presenter will outline new features, conditions and USPs which give Express Oh! a clear edge over the service offered and machines provided by the main competitors in this sector. To conclude the agents will be thanked and complimented on their ongoing support. Finally, questions will be invited and the willingness of the Express Oh! team to receive feedback and comments will be expressed. 1. The presentation is directed towards dissatisfied customers. True False True False 2. The presenter will promise that the problems will not occur again. 3. The last thing the presenter will do will be to thank the listeners for their support. 4. The problems with the machines have been solved now. O True False True False True 5. The presenter will describe the failings of their main competitors. False Submit