Read the presentation brief and mark the sentences true or false according to the information it contains. Presentation brief 2 Recently, complaints have been received from customers about the malfunctioning of our company's coffee machines. It has been decided that a representative of Express Oh! will give a presentation to leasing agents. The aim of this presentation is to restore confidence in the company's machines and service. It has been decided that the presentation will include an apology for the recent problems and a brief explanation of the background and cause of the problems, along with a breakdown of action taken to resolve them. Secondly, the presenter will outline new features, conditions and USPS which give Express Oh! a clear edge over the service offered and machines provided by the main competitors in this sector. To conclude, the agents will be thanked and complimented on their ongoing support. Finally, questions will be invited and the willingness of the Express Oh! team to receive feedback and comments will be expressed. 1. The last thing the presenter will do will be to thank the listeners for their support. O true 2. The presenter will describe the failings of their main competitors. O true false 3. The presentation is directed towards dissatisfied customers. O true true 5. The problems with the machines have been solved now. false 4. The presenter will promise that the problems will not occur again. false true false false 1. 2. Let's begin by. look it be wonderful to take a year off work to travel round the world? Couldn't Wouldn't 3. Good morning, and gentlemen. ladies 6. 4. Now let's look at the beneficial_____ of this product. offers 9. So Isn't at a summary of the complaints. looks 5. Firstly, I'd like to explain some of the O background history madams O How much can effects what's the best way of creating this effect? Too _ sensible 8. Then I will go to talk about how the product is made. O off 7. The market is competitive. it's not impossible to break into. So As on reduce your monthly electricity bill? O How can we to the problem we aim to solve. items to look lads 10. The question is, are we really of what we are eating? O knowing results No However about O How we can aware Can looking O women O causes O issues O Also O Therefore O over O How can much O apprehensive