read the problem$-$solving application case pages $633-634$ of the text, barnes and noble faces its last chapter. define the problem: Remember that the problem is the gap between the desired and the current state. State the problem as the gap and be sure to consider problems all $3$ levels, and if one is more important than other levels, then focus on it for parts $2$ & $3.$

Identify the causes of the problem: Use the procedure in step #$2$ to determine the cause and explain why?

Make your recommendation for solving the problem: Use the procedure in step #$3$ for a recommendation and implementation plan.