Read the scenario about a routine response, and then answer the corresponding question.

Johan works in the customer service division of an international telecommunications company. He is responding to a customer$$s questions about the monthly billing cycle for mobile phones.

What advice would you give Johan as he prepares his response? Check all that apply.

Use a dismissive tone because the questions are irrelevant.

Provide general answers to specific questions.

In closing, encourage customers to call the toll$-$free number for additional clarification.