Read the scenario and in a report explain the steps you would take to develop a competent team. Your answers should be based on the information continued in the scenario and what you have learnt in this study about team dynamics. It may contain an action plan, sample procedures or other types of documents to explain how you will lead this team.

You have recently accepted an employment position with a large, high profile jewellers firm. The organisation manufacturers, imports, and repairs jewellery for distribution to its many stores in all states. Your position title is Team Leader of Distribution and Warehousing-a frontline management position.

There are 12 team members, from different backgrounds and with different levels of expertise. Some team members have worked with the organisation and in this division, for a number of years. other team members are relatively new, while some have worked in other departments/sections of the organisation before being transferred to your division. The reason for your appointment is that departmental productivity (outputs) has not been meeting the organisation's expectations.

The senior managers of the organisation have identified some problems in the team:

communication between team members appears to be strained at times

levels of cooperation are falling

communication with the other teams within the organisation is not as good as it should be

there is no one currently taking on the leadership role

prioritisation of tasks appears to occur on an ad hoc basis

While each of the team members was selected for their role on the basis of demonstrated skills andexpertise, they seem unable to work together effectively. Your initial role, therefore, is that of trouble-shooter, problem-solver and team facilitator. You need to bring this group of people together to form a cohesive, effective and productive team. Explain in a logical sequence, what methods you would use to develop the working capacity of your team. Give reason for each of your actions and the expected outcomes. What are the time frames that these actions will occur within? What will you do if these measures do not work?

in the report consider:

team roles and dynamics

the various stages of development

the importance of agreed goals

skills/competency analysis

the need to link team's goals with organisation goals, PKIs and individual performance measures

strategies to encourage input into planning and decision-making

the need for performance evaluation/reviews

providing praise and constructive feedback

reward and recognition

diversity

constructive conflict

trust, reliability, consistency and relationship building

the importance of, and appropriate formats for, meetings

initiative, responsibility, motivation, delegation

the need to monitor, measure and evaluate the team's development

up-line communication

the need to develop efficient networks with other teams in the organisation

leader as a role model