Read the scenario below and answer ALL the questions that follow.

ComputerWhizz is a small business that specialises in renting out computer hardware such as printers, computers and

additional peripheral devices. Recording of their computer products is done manually and then captured on excel

spreadsheets. Customer information and availability of computer hardware for rental is captured on excel spreadsheets as well and then handed to the respective departments to follow through. In the past one year, ComputerWhizz has been

expanding its clientele to operate in other cities such as Durban and Pretoria, Due to this expansion, a review of their

systems for a possible upgrade is required, You are appointed as the IT manager at ComputerWhizz, your duty is to

motivate upper management into investing in a fully integrated information system as an upgrade to their current

operations.

Answer ALL the questions in this section.

QUESTION $1$

$(20$ Marks$)$

Business owners are often hesitant to implement information systems due to misconceptions about their complexity and

costs. Evaluate the business benefits of the information system for ComputerWhizz and justify how the information system

would provide a competitive advantage to the business.

QUESTION $2$

$(20$ Marks$)$

A change management strategy is an outline or plan on how a business implements specific methods for addressing key

changes to the processes within the organisation. Critically assess and report on relevant aspects in the change

management process that the management of Computer Whizz should follow before the information system can be

implemented.

SECTION B

$[60$ MARKS$]$

Answer ANY THREE $(3)$ questions in this section.

QUESTION $3$

With the emergence of the knowledge economy, it has become increasingly important for organizations to reconsider the

value of both tangible and intangible assets, The value of the organization can no longer be viewed as the value of the

assets that reflect on the traditional balance and value sheets. Appraise the importance of intellectual capital and

knowledge assets within an organization of your choice.

QUESTION $4$

$(20$ Marks$)$

Knowledge management will help organizations absorb different opinions and experiences, thereby improving the quality of the

decision$-$making process. Justify the relevance of knowledge management in the decision$-$making process within an

organization $($include examples to expand on the justification$),$

QUESTION $5$

$(20$ Marks$)$

The resource$-$based view $($RBV$)$ is a managerial framework used to determine the strategic resources a firm can exploit to

achieve a sustainable competitive advantage, Evaluate on how RBV leads to achieving a sustainable competitive advantage

$($SCA$)$ and recommend ways to address any shortcomings of the RBV model in achieving SCA.

QUESTION $6$

$(20$ Marks$)$

A document management system $($DMS$)$ is a must have tool in today's digitally advanced world. With the use of an

example, explain the criteria you would use to assess the appropriateness of a DMS for an educational institution and

Furthermore, it provides reasons why the educational institution must deploy a document management system. Using Laudon and Laudon $2018$ guidance