READ THE TEXT BELOW AND CHOOSE THE CORRECT STATEMENTS THAT FOLLOW (you can choose more than one statement) HELp pleaase without explanation just type which are right

The Zaatar W Zeit Lebanese restaurant chain wanted to automate its manual customer feedback system so patrons could respond using smartphones or tablet PCs instead of on paper comment cards. Customers now receive instant responses to requests for improved service instead of waiting two days for a customer service agent to contact them.

Zaatar W Zeit prides itself on the quality of service it provides to customers and relies heavily on feedback to maintain this service. It needed an effective, automated customer relationship management (CRM) solution to better manage and track customer information and feedback on its meals and quality of service.

To remain competitive and innovative in a fast-moving industry, Zaatar W Zeit wanted to break down information within the organization, improve customer responsiveness, and boost visibility of branch data.

An automated system was needed to make better use of data for menu planning, sales and marketing, and special promotions.

Zaatar W Zeit is enhancing its reputation for innovative cuisine and excellent customer service with its new automated customer feedback system. Instead of waiting up to two days to respond to requests for improved service, head office staff can respond instantly to customers smartphones or tablet PCs. With consolidated feedback and accurate data, the restaurant chain can more easily measure branch performance and trends in customer behavior, making any necessary improvements quickly.

a.

Automating the customer feedback system is a single use plan.

b.

The automated customer feedback system is a tool used for control.

c.

Customer feedback measures company rankings.

d.

The decision to automate the customer feedback system is the responsibility of top managers and needs conceptual skills.

e.

According to the text, we can infer that Zaatar W Zeit's goal for innovative cuisine and excellent customer service is a REAL GOAL.

f.

After reviewing customer feedback, Zaatar W Zeit takes Basic Corrective Action.

g.

The automated customer feedback system helps managers conduct environmental scanning.

h.

Zaatat W Zeit is implementing feedback control.

i.

The managers at Zaatar W Zeit measure performance through this automated feedback system.

j.

Innovation is important in a fast moving industry.

k.

Now that the automated system has been installed, there will be no need for further innovations at Zaatar W Zeit.

l.

Customer responsiveness is the main focus of Zaatar W Zeit.

m.

Planning at Zaatar W Zeit does not depend on the automated customer feedback system.

n.

Measuring performance at Zaatar W Zeit is done through oral reports

Read the text below and choose the word/s that describe Elon Musk. (you can choose more than one).

Elon Musk, CEO of SpaceX and Tesla Motors, has revolutionized entire industries with his focus on moving beyond the status quo.

Both companies faced bankruptcy in 2008, and Musk was forced to decide between allocating his remaining funds between the companies or focusing on one. He felt compelled to support both ventures, and the risk paid off. Tesla is trumping Ford and General Motors with gross profit margins well over 20 percent, while SpaceX was one of two companies chosen by NASA to develop the next generation of systems to take U.S. astronauts to the International Space Station.

If things are not failing, Musk says, you are not innovating enough.

a.

Perseverance.

b.

Idleness.

c.

Risk taker.

d.

Job knowledgeable.

e.

Visionary.

f.

Indecisive.

g.

Self confident.

h.

Cautious.