Read the the folowing article: Value creation through lean management: a case study of healthcare service operations For the following authors: Mohammad Asif Salam and Sami A. Khan And answer the following questions:

Q1 List the seven wastes categories in any system according to Womack and Jones (1996)

Q2 The steps involved in this experimental case study which were adopted to analyse the current system. A redesign of the process was simulated for better outcomes. This can be grouped into eight distinct steps involved in this case study at TMC. List these eight steps.

Q3 Explain two conclusions of the study. (4 mark, each one 2 marks)