Read the topics: “Continuous Improvement tools and Business Process Re-engineering” and answer the mentioned business scenario.
Mr. Ali Hamza is the Manager of Muslim Commercial Bank, Rawalpindi branch, having problems with an uncooperative branch office. In brainstorming the identified problematic factors and their possible causes may include:
1. Structure: Less defined hierarchy, no job rotation, and limited departments in the branch.
2. Equipment: Reasonably less advanced, Computers and ATM Machines are out of order mostly, need maintenance.
3. Sales: Low-cost promotion, the target market is not accurate, employees are mostly busy in gossip during rush hours.
4. Control: Employees missed productive meetings, No flow of information, and long lunch breaks.
5. People: Less efficient, less optimistic, less motivated, capable when supervised, avoid responsibilities, less knowledge.
Requirement:-
Consider and analyze the above business Scenario and help the Branch Manager in Continuous Improvement by considering the Fishbone analysis approach.