Read this case study and then answer the following questions. Case Study D Monitoring communications - You work for an organisation selling goods to customers and are responsible for the sales team. You must ensure communications follow legal and organisational requirements. Specifically, this must cover: Data privacy and confidentiality - all customer's information must be kept private and records made in the secure customer database system. Sales staff must not disclose personal information about customers or staff to other customers or third parties. Most communications take place by telephone, with some communications on email and via the organisation's website messaging Disposal of records - customer records must be kept for seven years after the last known contact. Information is only kept electronically. When records expire, these are reported to you for safe disposal (records are disposed of with the assistance of the IT manager) Defamation - all communications referencing other professional organisations or persons must be checked with the compliance team before being sent to customers Organisational requirements - all customer communications must be conducted according to the customer standards document that has been produced by the organisation. This provides information on communication policy and procedures for customer communications, along with organisational requirements. Identify four things you should remember when giving feedback. Paragraph BI 1. 2. 3. 4. Path: p A worker is unable to follow a procedure. How would you give them support to overcome this? Path: p Paragraph A worker continually struggles to meet work deadlines; they have a busy role that is hard to manage. How would you support them in this role? Path: p Paragraph !!! ||| S F