Question: Read through the example Building a Customer-Focused Team (the file Change_Management_examples.pdf in ItsLearning, and there EXAMPLE 1). Make a report, where you discuss the example

Read through the example Building a Customer-Focused Team (the file Change_Management_examples.pdf in ItsLearning, and there EXAMPLE 1).

Make a report, where you discuss the example and answer the following questions:

What were the biggest challenges for the successful change implementation in this example?

What were the factors/practices/ideas that contributed to the success of this particular change process?

Please prepare a report (1-2 pages), where you briefly summarise the key ideas/findings & upload your report here.

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