You are the front office manager of a 200 room hotel and need to prepare the...

  

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You are the front office manager of a 200 room hotel and need to prepare the front desk schedule for this week. You are a limited service hotel so you do not need to worry about any restaurant, reservation or bell staff, only front desk and night audit. You know the following when you are preparing your schedule: You must cover the front desk 24/7. In other words you need a minimum of one front desk agent at all times. When you have 75% or more occupancy (150 occupied rooms) or 50 arrivals you need to add a second 4 hour evening cover shift to help service your guests. When you have more than 75 departures you must add a second 4 hour morning cover shift to help service your guests. You only need one night auditor at any time. A front desk agent makes $20 per hour. You start your week with 100 rooms occupied and have the following daily arrivals and departures: Monday 100 arrivals, 50 departures Tuesday 70 arrivals, 20 departures Wednesday 10 arrivals, 20 departures Thursday 20 arrivals, 60 departures Friday 80 arrivals, 120 departures Saturday 30 arrivals, 30 departures Calculate the staffing levels you need for each shift, your daily labour cost and your total weekly labour cost by using the following chart to assist you. For your answer list the total hours and labour cost for each day of the week (1 mark for each day's calculations). Also your total labour cost for the entire week (3 marks). Monday has been started for you. Start 100 rms Mon Arrivals / Departures 100/50 150 Occupied Rooms at day's end 7am-3pm 8am-12pm 3pm-11pm 4pm-8pm 11pm-7am Total Hrs DailyLabour WeeklyLabour Tue Wed Thur Fri Sat Sun You are the front office manager of a 200 room hotel and need to prepare the front desk schedule for this week. You are a limited service hotel so you do not need to worry about any restaurant, reservation or bell staff, only front desk and night audit. You know the following when you are preparing your schedule: You must cover the front desk 24/7. In other words you need a minimum of one front desk agent at all times. When you have 75% or more occupancy (150 occupied rooms) or 50 arrivals you need to add a second 4 hour evening cover shift to help service your guests. When you have more than 75 departures you must add a second 4 hour morning cover shift to help service your guests. You only need one night auditor at any time. A front desk agent makes $20 per hour. You start your week with 100 rooms occupied and have the following daily arrivals and departures: Monday 100 arrivals, 50 departures Tuesday 70 arrivals, 20 departures Wednesday 10 arrivals, 20 departures Thursday 20 arrivals, 60 departures Friday 80 arrivals, 120 departures Saturday 30 arrivals, 30 departures Calculate the staffing levels you need for each shift, your daily labour cost and your total weekly labour cost by using the following chart to assist you. For your answer list the total hours and labour cost for each day of the week (1 mark for each day's calculations). Also your total labour cost for the entire week (3 marks). Monday has been started for you. Start 100 rms Mon Arrivals / Departures 100/50 150 Occupied Rooms at day's end 7am-3pm 8am-12pm 3pm-11pm 4pm-8pm 11pm-7am Total Hrs DailyLabour WeeklyLabour Tue Wed Thur Fri Sat Sun

Answer rating: 100% (QA)

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