Question: Read, understand, analyze the case and answer the given questions Ali, logistics manager of the ABC Company, has considered replacing the firm's manual customer orde
Read, understand, analyze the case and answer the given questions
Ali, logistics manager of the ABC Company, has considered replacing the firm's manual customer orde management system with electronic ordering, a webbased application. He estimates the current syster including labor, costs $ per order for transmission and processing when annual order volume is und Should the order volume equal or exceed in any given year, Mr McNeely will have to hire additional customer service representative to assist order reception in the manual process. This would ra the variable cost to $ per order. He has also estimated the rate of errors in order placement and trans to be orders.A webbased application would cost $ upfront to implement and variable costs are determined to be $ per order regardless of volume. A webbased application could acquire and maintain order information with an error rate of orders. A webbased specialist would be required to maintain the system at all times as well. Her salary is $ in the first year and increases percent each year thereafter.
Order errors cost $ per occurrence on average to correct in the manual system. Webbased errors cost $ on average to correct since the specialist inspects the system for flaws on most occasions.
Required:
A Calculation
a If the firm expects order volume over the next five years to be and annually how much is the cumulative total cost of the manual system? marks
a If the firm expects order volume over the next five years to be and annually how much is the cumulative cost of the EDI system? marks
a Would a webbased system pay for itself within the first five years? marks
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