Question: Read, understand, analyze the case and answer the given questions Ali, logistics manager of the ABC Company, has considered replacing the firm's manual customer orde

Read, understand, analyze the case and answer the given questions
Ali, logistics manager of the ABC Company, has considered replacing the firm's manual customer orde management system with electronic ordering, a web-based application. He estimates the current syster including labor, costs $3.75 per order for transmission and processing when annual order volume is und 35,000. Should the order volume equal or exceed 36,000 in any given year, Mr. McNeely will have to hire additional customer service representative to assist order reception in the manual process. This would ra the variable cost to $4.15 per order. He has also estimated the rate of errors in order placement and trans to be 14/1,000 orders.A web-based application would cost $150,000 upfront to implement and variable costs are determined to be $0.75 per order regardless of volume. A web-based application could acquire and maintain order information with an error rate of 4/1,000 orders. A web-based specialist would be required to maintain the system at all times as well. Her salary is $30,000 in the first year and increases 3 percent each year thereafter.
Order errors cost $7.00 per occurrence on average to correct in the manual system. Web-based errors cost $9.00 on average to correct since the specialist inspects the system for flaws on most occasions.
Required:
A- Calculation
a1. If the firm expects order volume over the next five years to be 25,000,27,000,30,000,36,000, and 38,000, annually how much is the cumulative total cost of the manual system? (5 marks)
a2. If the firm expects order volume over the next five years to be 25,000,27,000,30,000,36,000, and 38,000, annually how much is the cumulative cost of the EDI system? (5 marks)
a3. Would a web-based system pay for itself within the first five years? (2 marks)

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