Real World Hotel Challenges $(4\mathrm{.}1)$Luke PetersonHosp $112$ Brian Lesson"He's pretty disappointed!" said the sales manager."Who's mad?" asked Luka Cronin, the hotel's GM as he watched the man who had spoken to the sales manager leave the front$-$desk area."The couple in room $531,"$ replied the sales manager. "They checked in about an hour ago, and they are here for tonight's New Year's Eve package. How$-$ever, the champagne and strawberries that were supposed to be in their room are not there.""Why not?" asked Luka."Well, from what I understand, the front desk reserved their room for them this morning and notified the food and beverage folks that they would be in that specific room so the amenity could be put in it$.$ However, when the couple checked in$,$ they wanted a higher floor, not the ground floor, room and the desk agent moved them to an upper floor room.""OK$,"$ said Luka, "That's the right thing to do$.""$Well$""$ the sales manager replied,"I guess the food and beverage department was not notified about the change. Then, when the guests com$-$plained, the front$-$desk manager called the food and beverage department.Someone there said he was too busy preparing for tonight's dinner event to fix a problem caused by another department.""What's the current status of the guest's request?" asked Luka."Well," replied the sales manager"It's been two hours, and the items are still not in the guests' room. He just said if the champagne and berries were not delivered in the next $15$ minutes he's leaving. More bad news: the guest is in charge of the corporate travel department for Tech$-$Mar Industries, one of ou largest corporate clients."$1.$ What decisions must Luka make unilaterally and immediately in thisSituation?$2.$ What decisions would best be mace after consulting with others in the hotel?$3.$ What decisions could best be mace by the managers and employees: team members involved?What decisions must Luka make unilaterally and immediately in this Situation? Answer:The decision that Luka must make unilaterally and immediately is to address the issue of the missing champagne and strawberries in Room $531.$ He should speak to the food and beverage department to ensure that the amenities are delivered to the guest's room as soon as possible. He should also speak to the front desk manager to ensure that proper communication is maintained between the different departments in the hotel.The decisions that should be made after consulting with others in the hotel are: Which department is responsible for delivering the champagne and strawberries to the guest's room? What can be done to ensure that this type of situation does not happen again in the future? What can be done to apologize to the guest for the inconvenience caused?The decisions that could best be made by the managers and employees: team members involved are: Who is responsible for delivering the champagne and strawberries to the guest's room? What can be done to ensure that this type of situation does not happen again in the future? What can be done to apologize to the guest for the inconvenience caused? Detailed explanation has already been given above Final answer: $1.$ The decision that Luka must make unilaterally and immediately is to address the issue of the missing champagne and strawberries in Room $531.$ He should speak to the food and beverage department to ensure that the amenities are delivered to the guest's room as soon as possible. He should also speak to the front desk manager to ensure that proper communication is maintained between the different departments in the hotel.