Refer to Case Study E

Your company has released the latest key objective for staff:

$$ To improve communication between employees.

You are a team leader and you have found that your work team is not communicating well together through an operational change. A new system has been utilised to monitor traffic on your social media pages and requires the team to work together to ensure important information is captured.

You have identified three members of the team who are not engaging with the others:

$$ Anna does not communicate with the rest of the team; she expects the others to know what she is doing, and she often fails to update the others on her progress

$$ Adam is reluctant to speak to others and keeps himself to himself. He has good technical knowledge that could help others but often fails to share this with his team

$$ Clara is seen as being unfriendly and a little unapproachable; she does not make eye contact with others, and often keeps her head down when she is working. She only speaks when she is spoken to and never offers to help others.

$1.$ Read the case study and write a report that specifies the communication issues and what needs to be resolved to meet the company objective.

In your report, you must identify:

$$ What the issues are.

Communication barrier. Lack of communication amongst staffs is noted in this scenario.

$$ Who got involved?

The team leader.

$$ How this impacts the company objective.

The company is unable to meet the objective.

$$ How would you resolve by using communication or education plan?

$$

$$ How would you assess the performance of your communication or education plan against an objective?