Reference: Management: A Practical Introduction, 10th Ed., Angelo Kinicki & Denise Breaux Soignet Book

Based off Chapter 11

An individual's Emotional Intelligence helps them emphasize with people from all walks of life, regulate mood and keep emotions from overwhelming their critical thinking ability. Having a sense of one's Emotional Intelligence (EI) is fundamental to successfully managing a diverse workforce.

• Summarize the article listed below

• Give two questions based off the article

• Then explain the reason for the questions

Article Link:

https://theconversation.com/celtics-neil-lennon-how-a-hothead-player-found-emotional-intelligence-as-a-manager-140570