Reflecting back to the chapter opening $$A Supervision Challenge$$ case, consider the challenges faced by Petco and other s$[$ecoa;ty stores. What actions did Petco take to overcome those challenges? In many industries, the turnover rate of employees is very high. High employee turnover means that managers must train new employees to fill positions sometimes multiple times a year. Would the same solutions that worked for Petco work at other companies facing stiff competition and high employee turnover rates?

Suppose that your group is a team of consultants who have been asked to create a training program that will bring down a company's rate of employee turnover. The company might be a restaurant, hospital, airline, or other company facing competition. The company will tru your ideas in one location first to see if they work. Review the training ideas in this chapter and then prepare a memo recommending a training program. Indicate who you think the program will improve turnover at the test location.