Question: 13. Reflecting back to the chapter opening A Supervision Challenge case, consider the challenges faced by a business you have worked for or visited frequently.

13. Reflecting back to the chapter opening “A Supervision Challenge” case, consider the challenges faced by a business you have worked for or visited frequently.

Identify a weakness in the company’s processes or service. If you were a supervisor at the company, what game elements would you suggest to reduce or eliminate the weakness?

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