Reflection Exercise Four $$ Worth $5\%$

Complete and Submit in FOL dropbox by this Sunday$$s $11$:$59$ pm deadline

Planning Process Model

After reading Chapter $10$ in the text, complete the following:

Describe the five$-$step Planning Process Model and explain why each step is important in delivering quality customer service.

NOTE: You must reference your text to defend$/$support your answers.

i$)$ Setting a Goal:

ii$)$Examining and Evaluating:

iii$)$Identity alternatives:

iv$)$Select the best alternatives:

v$)$Create an implementation plan: