Regan has recently started work as a customer service representative for an electronics retailer. However, his first two customers as they describe their frustrations, with products they bought and then offer them assistance and advise. Inst are still speaking. Rather than listening to them, he jumps to conclusion about what customers have done wrong and fou When a customer approached him during his second shift, she returned a wireless Internet router that she was having tr followed instructions even though she told him that she had consulted a technician to guide her through the process and a Based on the theoretical concepts discussed in class, what tendency is Regan's behavior displaying? Explain in detail What will you advise Regan to do when dealing with customer in his second shit? (3)