Question: Regarding responding quickly to customers with e - service: the expectation for quick turn - around on customer questions is about the same as it

Regarding responding quickly to customers with e-service:
the expectation for quick turn-around on customer questions is about the same as it has been for several years
none of these are applicable
long pauses of several minutes in chat sessions are generally okay because they indicate that you are thinking about the customer's request
customers are very understanding when e-service is slow, especially when dealing with a small company that may have fewer resources
waiting more than a few seconds for a screen to refresh is unacceptable to most customers

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