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Regarding the Mozilla case, assume that Communities of Practice start to arise spontaneously around topics that are related to the visualizations in the Portal at

Regarding the Mozilla case, assume that Communities of Practice start to arise spontaneously around topics that are related to the visualizations in the Portal at Mozilla. What do you think is the most important Governance Mechanism management should support / institute in order to ensure the success of the COPs? Pick only from my list here. Please why you picked the one you picked. Your answer will be stronger if you briefly explain why you selected this one over the others?


  1. Stick to strategic objectives
  2. Have a sponsor and a COP leader who are ''best practice control agents"
  3. Assign everyone to a COP from day one
  4. Fully embrace the principle that KM = AI
  5. Regularly feed the COP with external expertise
  6. Illustrate results for COP members

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