Question: Reid Company is implementing a balanced scorecard performance measurement system its senior management team assembled the meastres dhown below for possible inclusion in its scorecard

Reid Company is implementing a balanced scorecard performance measurement system its senior management team assembled the meastres dhown below for possible inclusion in its scorecard Required: growh, Internal business process, customet, or financial category of the company's balanced scorecard \begin{tabular}{|c|c|c|c|c|} \hline Item & \begin{tabular}{l} Learning \\ and \\ Growth \end{tabular} & \begin{tabular}{l} Internal \\ Business \\ Process \\ \end{tabular} & Customer & Financial \\ \hline Example Employee absenteeism rate & X & & & \\ \hline \multicolumn{5}{|l|}{ 1. Sales from new customers } \\ \hline \multicolumn{5}{|l|}{2 Customer defection rate } \\ \hline \multicolumn{5}{|l|}{ 3. Average fuel cost per sales dollar } \\ \hline \multicolumn{5}{|c|}{4 Average number of workplace accidents per employee } \\ \hline \multicolumn{5}{|c|}{ 5. Delivery cycle time } \\ \hline \multicolumn{5}{|l|}{6 Average training hours per employee } \\ \hline \multicolumn{5}{|c|}{7 Number of job applicants from under-represented groups } \\ \hline \multicolumn{5}{|c|}{\begin{tabular}{l} 8. Percent of customers that strongly agree with the statement \\ Your employees treated me courteously. \end{tabular}} \\ \hline \multicolumn{5}{|c|}{ 9. Return on assets } \\ \hline \multicolumn{5}{|c|}{\begin{tabular}{l} 10. Percent of customors that strongly agree with the statement \\ Your company has a superior commitment to product safety." \end{tabular}} \\ \hline \multicolumn{5}{|c|}{11 Number of modular product designs } \\ \hline \multicolumn{5}{|l|}{ 12. Lost sales due to out-of-stock merchandise } \\ \hline \multicolumn{5}{|l|}{ 13. Pounds of waste produced } \\ \hline \multicolumn{5}{|l|}{ 14. Number of customer referrals } \\ \hline \multicolumn{5}{|l|}{ 15. Residual income } \\ \hline 16 Average mentorship hours per employee & & & & \\ \hline \end{tabular}
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