Relevant processes $($at least $2$ processes$)$

External entities

Relevant Data stores $($minimum $2$ data stores$)$

Relevant input & output data flows

Followed proper rules

Draw the Level $0$ DFD $($Data Flow Diagram$)$ from this senior:

Customer Service Gap: In the current digital era, response times, individualized care, and problem$-$solving

efficiency are frequently problematic areas for customer service in telecom firms. Omantel might face

comparable difficulties as many major telecom firms do$.$ Proposed Solution: Putting in place an Integrated

Customer Relations $($CRM$)$ System. By centralizing consumer data, this system would enable effective and

individualized customer support. Features like data analytics for individualized service offers, Al$-$powered

chatbots for quick responses, and a single platform where customer support agents can access all

pertinent client data are a few examples of what it might include. This solution would increase efficiency

by streamlining the business's service procedures and enhancing customer satisfaction.