Question: Remember leading and managing are not the same. You read and heard about several of the actions and decisions Gary Kelly has made as CEO

Remember leading and managing are not the same. You read and heard about several of the actions and decisions Gary Kelly has made as CEO of Southwest Airlines. Describe one of Gary Kelly's decisions that tells you he is a good manager and one of his actions that tells you he is a good leader. What do you think are the benets of treating employees even better than the customers

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