reply to this email saying I discussed it with the employee and review the the policy and provided coaching: We received a concern regarding a walk-in visitor on 5/6/25 that relayed concerns for the patient's wellbeing. Per the report, "Patient neighbor came into clinic at 12:39 to talk to provider or to talk to nurse or someone about patient on his behavior on he feels like he is ready to " Give Up" and on his attitude. I believe instead of doing a patient call. Someone should have informed Provider or Nurse or even someone that's in office so they can help or give information to the neighbor to help, even sending to triage Pool and making it urgent since it is time sensitive" I wanted to refer to you for review. Did the FO staff follow the correct process given that this was the patient's neighbor, and patient was not on site