Required:

$1$a$.$Using SIPOC $/$ COPIS $$ analyse and map out the environment, potential processes,

components and resources around the scenario above. Identify the variables under

each of the parts of SIPOC $/$ COPIS.

$1$b$.$Make recommendations on how to improve the process.

Do support your assumptions for including any item or variable.

$($tip: a point listed or an element description is given only one $(1)$ mark$)$Question $1$: Operations evaluation

$40$ marks

We all experience frustration at lower$-$than$-$expected service levels we receive at some

places $-$ these could be at public or private service institutions. This frustration is most

likely due to several processes not working the way they are supposed to work or even

work not existing at all.

Identify an organisation and their processes that cause you the type of frustration

described below. Give a brief introduction of the organisation and the scenario you will

evaluate.

Required:

$1$a$.$ Using SIPOC $/$ COPIS $-$ analyse and map out the environment, potential processes,

components and resources around the scenario above. Identify the variables under

each of the parts of SIPOC $/$ COPIS.

$1$b$.$ Make recommendations on how to improve the process.

Do support your assumptions for including any item or variable.

$($tip: a point listed or an element description is given only one $(1)$ mark$)$