Question: Required (a) Discuss the main issues that an Institution such as this has to consider when setting objectives. Advise on: (1) FINANCIAL Whether a financial

Required (a) Discuss the main issues that an Institution such as this has to consider when setting objectives. Advise on: (1) FINANCIAL Whether a financial objective, or objectives, could or should be determined. Whether such objective(s) should be made public (b) The following is a list of financial and non-financial performance measures that were in use in your previous company: Value added Profitability Return on investment NON-FINANCIAL Competitive position Customer satisfaction Market share [5] [5] Required; Choose two of each type of measure, explain their purpose and advise on how they could be used by the Educational Institution over the next five years to assess how it is meeting the Head of the Institution's aims. [10] Note: A report format is NOT required in answering this question. Page 4 of 7 Walter Sisulu University

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