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Dell Technologies used customer relationship management software called IdeaStorm to collect customer feedback. This customer feedback led the company to build select consumer notebooks and desktops pre$-$installed with the Linux platform. Dell also decided to continue offering Windows $10$ as a pre$-$installed operating system option in response to customer requests.

$\backslash$table$[[$Questions$,],[\backslash$table$[[$Which primary value chain activities are affected by the customer relationship management$],[$systems at Dell?$]],],[\backslash$table$[[$How will the customer relationship management systems at Dell potentially affect income$],[$statement accounts?$]],]]$