Question: Dell Computer used Customer Relationship Management Software called Idea Storm to collect customer feedback. This customer feedback led the company to build select consumer notebooks

Dell Computer used Customer Relationship Management Software called Idea Storm to collect customer feedback. This customer feedback led the company to build select consumer notebooks and desktops pre-installed with the Linux platform. Dell also decided to continue offering Windows 7 as a pre-installed operating system option in response to customer requests. Where does this fit in the value chain? How will this help Dell create value? By listening to the customer and meeting their needs, will this increase revenues or decreases expenses?

Step by Step Solution

★★★★★

3.45 Rating (177 Votes )

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock

The use of IdeaStorm at Dell helped Dell get to know its ... View full answer

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Document Format (1 attachment)

419-B-A-I-S (6977).docx

120 KBs Word File

Students Have Also Explored These Related Accounting Questions!

Customer Relationship Management software is used to manage and nurture a firms interactions with its current and potential clients. What information would Boeing want about its current and potential...

How does customer relationship management (CRM) help companies develop customer insights and deliver superior customer value?

Windows is a computer software product made by Microsoft Corporation. In designing a new version of Windows, Microsoft telephoned thousands of users of an earlier version of Windows and asked them...

Dell Computer used customer relationship management software called IdeaStorm to collect customer feedback. This customer feedback led the company to build select consumer notebooks and desktops...

Required: Dell Technologies used customer relationship management software called IdeaStorm to collect customer feedback. This customer feedback led the company to build select consumer notebooks and...

Hi guys, I am trying to properly answer an accounting question concerning shares, bonds, and stock. I was given two annual reports, and am asked to make a decision on one of the companies depending...

Benchmarking: An International Journal Impact of e-procurement on procurement practices and performance Gioconda Quesada Marvin E. Gonzlez James Mueller Rene Mueller Downloaded by UNIVERSITY OF...

Hi there! One more question for you. Similar to my last one. I have to have it done by tonight. Let me know if you cannot do it. Here it is: Scenario 3 May I Propose To... You are a partner in a...

Which of the following would be counted as gross private domestic investment? a. General Motors issues 1 million shares of stock. b. Consolidated Construction purchases 1,000 acres of land for a...

You have been charged with determining how to attract more business majors to your school. Outline the steps you would take, including the sampling procedures to accomplish this task. A. Identify the...

Which of the following is true about the definition of risk given in the text: Risk must be measured against some benchmark Risk as defined applies to only uncertainty about financial investments...

2. Evaluate your own team at work. Is it a diverse team? How would you rate the quality of decisions generated from that group?

Consider the following narrative describing the process of going to class: Larry awoke to his alarm clock buzz. He got up and dressed for the day. Then, he ate a hearty breakfast of oatmeal, toast,...

Consider the following narrative describing the process of filling a customers order at a Starbucks branch: A Starbucks customer entered the drive-through lane and stopped to review the menu. He then...

Give some examples of processes that would start with a timer event based on your experience?

Question 8 and 9 please:) If the yield curve is normal, what is the interest rate on a 20-year Treasury bond, compared to the interest rate on a 5 -year Treasury bond? The interest rate on the 20...

Tara's Textiles currently has credit sales of $363 million per year and an average collection period of 65 days. Assume that the price of Tara's products is $61 per unit and that the variable costs...

Please show work 11. Three years ago you bought a home with a purchase price of $220,000 and you are paid 10% of that amount as a down payment and financed the remainder. Your mortgage loan terms are...