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Manager's Hot Seat: Whistleblowing$-$

Code Red or Red Ink

When two people disagree on a course of action, the conversation can quickly become hostile and unproductive. In these

types of conversations, business professionals must be especially aware of their tone, word choice, and nonverbal

communication. They must also work to make sure they are listening to the other person and understanding that person's

point of view.

The goal of this activity is to analyze a conversation and determine how it might have gone better. To complete the

exercise, you will need to use what you know about conversations, listening, and nonverbal communication.

Susan Novratsky is a senior account executive for Woodland Management Services, a hospital management company.

Susan manages $15$ of the company's accounts and supervises a team of $60$ people.

Daniel Yoshi is a research associate who has been working in Susan's department for five years. His functions include

research and analysis of hospital structure, general competency, cost efficiency, human resource assessment, and liability

issues. His reports are used as the basis for Woodland's restructuring and resource$-$allocation plans for the hospitals.

Daniel's research has revealed some disturbing information regarding Hillshire Hospital, one of Woodland's accounts. He

The study of organizational behaviour examines what people think,

and do in and around organizations.

observe

see

feel

build