Required information ROUTINE CLAIMS . . . Relevant Concepts Routine messages Directions messages Sentence structure Verb tense Punctuation Number usage Professional tone Understanding your audience The following routine claim message informs a tenant of pending action related to failure of payment. This message does not employ a professional tone and is unclear. Additionally, the message contains several verb errors (tense and passive voice), number usage errors, grammatical errors, spelling errors, sentence errors (run-on, comma splices, etc.), and style . errors. James P. Chester 1234 ACB Ave. Nowhere, Ca. 55856 October 25, 2011 Re: Outstanding Rent Dear Mr. Chester As of the date of this letters are records indicate the rent for the property located at 1234 ABC Ave. Is three months in arrears rent Rent is due by the first of each month, with a 5 days grace period before late fees is applied. The total amount of rent due at this time is $3,450. $225 of late foes are also due. The full amount of $4,825 (back rent, fate fees and next months rent) must be paid by November 5, 2011 If you are unable to pay this amount by November 5 immediately call our office immediately to arrange payment options. Fiction from 1734 ARC Ave will occur on November 5 unloce navment or a navment schere is establichert Fiction will If you are unable to pay this amount by November 5 Immediately call our office immediately to arrange payment options. Eviction from 1234 ABC Ave, will occur on November 5 unless payment or a payment schedule is established. Eviction will include the changing of all locks and loss of any personal property on the premises. Don't make us take legal action. Prompt attention to this matter MUST happen! We look forward to hearing from you soon. Kind regards, Kate T. Wells University Management Group 6497 XYZ Ave. Nowhere, Ca. 55856 555,555-1235 Instructions: Within the body of the e-mail below, highlight the sentences that contain errors. (Click once to highlight and click again to remove highlight) James P. Chester 1234 ACB Ave. Nowhere. Ca. 55856 October 25, 2011 Re: Outstanding Rent Dear Mr. Chester: As of the date of this letters are records indicate the rent for the property located at 1234 ABC Ave. is three months in arrears rent. Rent is due by the first of each month, with a 5 days grace period before late fees is applied. The total amount of rent due at this time is $3,450. $225 of late fees are also due. The full amount of $4,825 (back rent, late fees and next months rent) must be paid by November 5, 2011, If you are unable to pay this amount by November 5 immediately call our office immediately to arrange payment ARARA Cutien fra 409A AD All AF MARAGA RARA AR Arkala in Instructions: Within the body of the e-mail below, highlight the sentences that contain errors. (Click once to highlight and click again to remove highlight) James P. Chester 1234 ACB Ave. Nowhere, Ca. 55856 October 25, 2011 Re: Outstanding Rent Dear Mr. Chester: As of the date of this letters are records indicate the rent for the property located at 1234 ABC Ave, is three months in arrears rent, Rent is due by the first of each month, with a 5 days grace period before late fees is applied. The total amount of rent due at this time is $3,450 $225 of late fees are also due. The full amount of $4,825 (back rent, late fees and rxt months rent) must be paid by November 5, 2011. If you are unable to pay this amount by November 5 immediately call our office immediately to arrange payment options. Eviction from 1234 ABC Ave, will occur on November 5 unless payment or a payment schedule is established. Eviction will include the changing of all locks and loss of any personal property on the premises. Don't make us take legal action. Prompt attention to this matter MUST happen! We look forward to hearing from you soon Kind regards, Kate T. Wells University Management Group 6497 XYZ Ave. Nowhere a 5585