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ROUTINE APOLOGY

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Relevant Concepts

$$Routine messages

$$Apology messages

$$Sentence structure

$$Verb tense

$$Punctuation

$$Number usage

$$Professional tone

$$Understanding your audience

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The following routine message is an apology from an instructor to her students.$$ The instructor is explaining the circumstances which are prohibiting timely responses to emails.$$ She is also requesting forgiveness and understanding from her students.$$ This message does not employ a professional tone and is unclear.$$ Additionally, the message contains several verb errors $($tense and passive voice$),$ number usage errors, grammatical errors, spelling errors, and style errors.

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To: $$ STUDENTS@cob.edu

From:$$ gracekc@cob.edu

Subject:$$ Apology for Delayed Responses

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Greetings CoB Students:

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Everyone is exceedinging busy and full of questions at the beginning of terms.$$ Balancing new schedules, planning for what$$s coming, etc. requires available faculty is what$$s required at this time.$$ I therefore apologize for not responding in a timely manner to each of your emails.

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This lack of responsiveness is on me $$ I$$m fully responsible.$$ However, give me compassion and understanding as I share a little about why the delay occurred.$$ During the first $26$ weeks of classes, I have been in class from $8-5$ every day with few breaks.$$ After putting my children to bed each night I spend hours answering emails.$$ Unfortunately, the volume of emails coming in is too great for the number of available hours in a day.

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Sorry I haven$$t responded, if you haven$$t heard from me$.$ I will continue to work through my inbox and respond to every message.$$ While I work through the messages, please know that you are welcome to text or call me if you have a question or concern that requires immediate attention.

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Accept my apology for these two because I$$m truly sorry.

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Regards