Required information We will learn that a balanced scorecard is an integrated system of performance measures designed to support an organization's strategy. Performance measures used in the balanced scorecard approach tend to fall into four groups: financial, customer, internal business processes, and learning and growth. The balanced scorecard is a dynamic measurement system that evolves as an organization learns more about what works and what doesn't work and refines its strategy accordingly. Knowledge Check 01 Which is not one of the four most commonly used performance measures on a balanced scorecard? Financial Customer Required information We will learn that a balanced scorecard is an integrated system of performance measures designed to support an organization's strategy. Performance measures used in the balanced scorecard approach tend to fall into four groups: financial, customer, internal business processes, and learning and growth. The balanced scorecard is a dynamic measurement system that evolves as an organization learns more about what works and what doesn't work and refines its strategy accordingly. Knowledge Check 01 Which of the following is used for measuring internal business process performance? Training Reducing waste