RES/710 In research and professional practice, probability helps us decide whether the results we see are likely to reflect something real or could have happened by chance. For example, imagine a call center starts using a new AI system to help agents respond to customers more efficiently. After 6 months, average call times have decreased. Before deciding whether to expand the use of the AI system, company leaders want to know if the improvement is statistically significant or if it might have happened by chance. Probability helps assess whether the AI system truly influenced performance or if the observed change could be due to random variation. Think of a situation in your field where probability could play a role in decision-making. For example, predicting patient outcomes, evaluating employee performance, or analyzing student test scores. Respond to the following: Briefly describe the situation. Explain how probability might influence the conclusions. Why does it matter? Identify two challenges that could come up when using probability to make decisions. Suggest strategies to reduce these challenges and improve how probability is used to support good decisions