1. Research and diagram complete use cases for PBI. Include:

a. Public Broadcasting Station reviewing catalog in advance of pledge season and then placing orders during a pledge/fund drive:

i. PBI Direct follow through from pledge to delivery to the customer

ii. PBI Bulk follow through from pledge to delivery to customer (what you can)

iii. Digital -please include all aspects of credentialing and digital locker including customer service (lost my Password, cant download, too many devices, etc.)

b. Consignment Partner bringing 50s music to catalog and having it ordered by a station.

Services provided: Fulfillment from Catalog (Printed & Digital) Direct - Service open to all Public Broadcasting stations. PBI direct products, ordered by the stations, are shipped directly to the members (recipients). The station is the Ordered By account while the member is the Ship To address on the order. Stations are charged for everything (cost of product, shipping/handling) on these orders. These orders look to the end user as if the station, not PBI, provided this service. PBI Direct orders are processed through PBIs main website by batch upload. Internal orders are only processed due to correctional purposes. Items from PBI inventory are fulfilled directly to station members (includes digital downloads.) Bulk - Service open to all Public Broadcasting stations. PBI Bulk products are shipped in bulk directly to stations (one ship to address). Multiple customer purchase orders may be combined into one bulk shipment. PBI combines these sales orders onto one packing slip based upon certain criteria (common Ordered By account, Ship To address & shipping method). Bulk orders can be processed through PBIs main website or through internal data entry (phone or written order.) Digital - Service open to all Public Broadcasting stations only through PBI main website. The concept is to provide codes for digital download use. These codes can be purchased in Bulk in which case a series of codes is presented to the station through a report after the order is placed. -OR- The codes can also be purchased through the PBI Direct service whereby the member would directly receive the code via email. The codes are generated by PBI and the web site translates these into provider codes when the products are claimed.

Bulk orders are packed and shipped (in large boxes) directly to the station for distribution. Orders list volumes of specific PBI Product #s (SKUs) each Line on the order represents one SKU with a quantity to be shipped for bulk delivery to the station (usually). PBI Direct, the largest category, orders are shipped directly to the station member and may involve multiple items (could be kits) and marketing information, window decals, etc. PBI Direct orders are created by uploading a document from an Excel template available on the PBI website

Invoices:

Invoicing is triggered by shipments. Everything is processed today in Ducks. Generally, when an order has been shipped ADSI shipping software will update the order in Ducks confirming shipment and adding the shipping charge on the order (uses a double rate shopping method), this process takes about 1 second to occur. AR clerk then sees the confirmed shipment in Ducks and submits the invoice to process via invoice button on the order screen. The main difference between Bulk and PBI Direct is about the order detail, the process is basically the same. The Bulk order has multiple items in one large order (maybe multiple cartons) with shipping charges added for the order as shipped. The PBI Direct order will have full detail for all order lines. For a PBI Direct Order with 2500 line items on it (ship tos) there will be 2500 line items with shipping and handling charges on each. When shipment confirmation has occurred an invoice will be created. Runs in batch today, when a batch runs multiple line items on a direct order will be satisfied and an invoice will be sent. As some items may be back ordered and will be shipped in the future multiple invoices may be related to one PBI Direct order. They are tied together by the order #. Some larger station customers have asked for and receive a Consolidated Invoices Report in the form of an Excel File showing summarized data. This is available on request only and is generated manually so it is not available on the website today. PBI would like to be able to offer summarized reporting on request via Customer Portal.

Consignment Inventory is shipped and held in PBI Warehouse and available to stations as premium product. Consignment Inventory is usually offered to stations via the printed and on-line catalogs.

Consignment Partners - While they serve as content providers and therefore appear as suppliers, PBI offers duplication, authoring, and artwork services to Consignment Partners to help them make their material available to PBI Public TV and Radio customers. Their goods then appear in the PBI on line catalog and