Research online, a Cloud computing Service Level Agreement $($SLA$)$ and describe what it entails. Find the information on the Internet or by using the Bellevue University Library. The BU Library has an abundance of resources available on this topic. Use the list of components in a typical SLA to address the following:

Many companies have come and gone in the NOS world. Netware was one of the premier players in the game, giving Microsoft a run for their market share. What happened to that NOS?

Research articles or Blog postings about this decline in the field.

Give a brief history of the change that caused them to lose their market. Could this happen to another vendor? Which ones?