Research online, a Cloud computing Service Level Agreement (SLA) and describe what it entails. Use the list of components in a typical SLA given here:

• A breakdown of services provided and excluded
• Costs for services
• Duration of the agreement
• Responsibilities of the customer and the service provider
• Availability and performance requirements
• Service monitoring and reporting
• Remediation and liability (or lack thereof) for service disruption
• Dispute resolution procedures
• A mechanism for reviewing and updating the SLA, including a change control process

List all the sections your SLA includes and how they describe the level of service they are providing. Give your opinion for each section of the importance of inclusion of that section in the SLA.