Research Project

Instructions

Before you begin, read through this entire procedure. Then, follow these steps to complete your project:

Create your own working definition of emotional labor: Your definition should include likely effects of emotional labor, such as fatigue, workplace stress, anxiety, and alienation. Use your definition to guide your field research and clarify your thinking prior to beginning work on your term paper.

Use the following sources to conduct background research. Note: You must use all of these sources for your project.

a$.$ Your textbook, $q,$

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b$.$ Online sources

Context Magazine, "Feeling around the World", Arlie Hochschild, page $80$

W Wikipedia: Defining Emotional Labor

Emotional Labor, Burnout, and Inauthenticity: Does Gender Matter?

c$.$ At least one source of your own from the Internet, a library source, or elsewhere. Here's a place to start for information on resources, citations, and references for this assignment. Visit the Organizational Behavior Page in the Penn Foster Virtual Library.

Prepare a survey for interviewing people in various work settings. On the survey, leave room for notes you take during or immediately following your interview with any subject. Although you may add questions of your own, include the following questions on your survey:

$2$

a$.$ On a scale of $1$ to $10,$ how would you rate your satisfaction with your job?

b$.$ On a scale of $1$ to $10,$ how would you rate your satisfaction with your present workplace environment?

c$.$ Are you expected to present yourself in certain ways to customers $($patients$,$ passengers, clients, and so on$)?$

d$.$ If so$,$ how are you expected to present yourself? To help the interviewee answer this question, you may ask one or more o the following questions:

Are you expected to follow a sales script?

Are you expected to $"$up$-$sell" special offers?

Are you instructed to always be polite?

Are you expected to encourage and support patients?

Are you supposed to smile when you would prefer to scream or frown?

e$.$ Do you feel stress when you feel one way and have to pretend you teel another way? Can you give me examples?

L$.$ When you feel some kind of work stress, can you tell me how you feel about it$?($If interviewees need help answering question, you may ask, "Does stress make you feel tired? Frustrated? Amused? Irritable? Sad?"$)$

Follow these guidelines for conducting your research:

a$.$ Interview people in at least three differen