Research the use of live chat in customer service and its effectiveness as a customer service tool.
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Question:
Research the use of live chat in customer service and its effectiveness as a customer service tool. Prepare a handout about your findings, convincing your supervisor to consider this feature in your organization.
Be sure to include how live chat uses some or all of the customer service skills.
Related Book For
Auditing Cases An Interactive Learning Approach
ISBN: 9780134421827
7th Edition
Authors: Mark S Beasley, Frank A. Buckless, Steven M. Glover, Douglas F Prawitt
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