$$Retail businesses can use a knowledge management platform to centralize and democratize knowledge, making it

available across their corporate offices, contact centers, and stores so that everyone can access the same up$-$to$-$date

information.$$ Based on a retail company of your choice, analyse the factors the chosen retail company$/$business should

consider when implementing a knowledge management system. USE MASSMART AS THE RETAIL OF CHOICE AND LIST REFERENCE TEXTBOOKS THAT INFORMATION MIGHT BE EXTRACTED $($USE HARVARD STYLE$)$